How do I order?
The 'order' link in the site menu takes you to our online shop. There you can choose to buy one or more products and their amounts. After confirmation of your order you will be redirected to a secured pay site. ... up

I want to have my order delivered to a different address. Is that possible?
Of course! There is a possibility in our shop to have a box delivered at another address. ... up

What prices are mentioned on this site?
All prices mentioned are incl. VAT. Prices of products and shipment are stated separately. ... up

Do I get a discount when I buy more that 1 Catanbox?
Not really. However, the more boxes you order, the lesser the shipment costs will be per box. Continue with the next question. ... up

I want to order more that 3 boxes, what must I do?
Easy answer: just fill in the amount required in our shop! Because of our sharp pricing, no discount can be given on small amounts. ... up

How can I surprise a friend with a Catanbox?
There is a possibility in our shop to have a box delivered at another address. ... up

I encounter ERROR messages. What's wrong?
a) Your computer does not accept cookies. 
    (there is a stop-sign in the bottom of your screen)
    Solution: change your internet-options.
b) The privacy settings of your browser do not acceop sub-frames or active scripts.
    Solution: change your internet-options.
c) Your computer has/is/is behind a proxy-server or firewall that does not accept
    SSL-certificates.
    Solution: change settings.
d) There is a bad connection. 
    Solution: try again.
e) Your security settings do not accept our SSL-certificate.
    Solution: change your internet-options.  
f) There were more than 5 minutes between ordering and connecting to the banks server.
    Solution: act faster! ... up

My bank account is deducted, but I did not receive my order yet. What happened?
Your order is shipped after the receipt of the order amount. There are always several days between deducting your bank account and receipt on our bank account. Your order is shipped according to this table. ... up

Is this a safe site?
Yes. Our online-shop has a SSL-certificate. Your data is only available to our bank and us, where none of us has these details complete. We will not give or sell your data to third parties. ... up

I missed your bank account details. What are they?
For payments to our Dutch account:
- Catanbox bv, Vinkeveen, the Netherlands
- Account 65.60.25.263
- ING Bank Nederland, Amsterdam, the Netherlands
- IBAN:               NL44 INGB 0656 0252 63
- BIC:                 INGBNL2A
-> These IBAN and BIC are only to be used for payments from outside NL to NL!

For payments to our German account: 
- ING BHF Bank, Frankfurt, Germany
- Bankleitzahl:     50021000 
- Konto:              25600255 z.n.v. Catanbox B.V.
- IBAN:               DE61500210000025600255
- BIC:                 INGBDEFF
-> These IBAN and BIC are only to be used for payments from outside Germany to Germany! ... up

When is my order sent to me?
We deliver after receipt of your payment according to this table. ... up

How is my order sent to me?
Each box is separately packed in a solid cardboard box that has corner protection for all 8 corners. Within Europe, boxes are delivered through DHL/Deutsche Post, Swiss Post and Austrian Post. ... up

What is the delivery time of my order?
It depends on the delivery address. This table gives an indication. However, during summer months there are other delivery times! Please read our news page and the entry page of the online shop. ... up

I would like to receive my order abroad. Is that possible?
Of course. There is a possibility in our shop to have a box delivered at another address. That can be in another country. Of course shipment is charged regarding to the delivery address. ... up

What happens when I am not at home when my parcel arrives?
The parcel will be offered three times, often including a Saturday. It is possible that your parcel will be delivered at your neighbours. You will receive a note in your postal box anyhow. ... up

What is to be done if a box arrives damaged?
Damage on arrival is to be reported immediately, so we can take appropriate action. See the next FAQ ... up

Is there any guarantee on your products?
Before shipment, all products are carefully inspected on firmness and completeness. According to European legislation, products with defects are to be returned to us within 6 months after ordering. We will delibrate with you in order to replace the defected part/product or refund (a part of) the order amount.  Whenever the defect is caused by uncarefull handling and/or unintended use, we will not do so. ... up

Where are the Catanboxes manufactured?
The boxes are manufactured in China. Our supplier is, with 3 factories and over 800 employees, one of China’s largest woodcraft industries. All factories are certified according to ISO 9001:2000. Read our trip report on one of the (older)news-pages. ... up

Does the Catanbox apply to European and American legislation?
Yes! Each package has a CE registration mark. A 'declaration of conformity' is available on request. Furthermore we have anti-bug certificates. There is no child labour involved in the production and handling of the boxes. ... up

I have two historical scenarios, where must I leave the second one?
From the sales figures of the Settler games and extensions, we learned that only a limited amount of people have got two scenarios. If the boardgamebox was developed for two scenarios, the boardgamebox would be to large for a great number of people. There is a less elegant (but effective) solution. On the inside of the lid, there is a so called innerboard. Usually the game rules are kept behind it. If you remove that innerboard, the two scenario's will fitt. Please be aware that your box will be damaged than... Another, very elegant soluition, is by attaching two leather strips (like the belt on your trousers) like in the attached drawing. ... up

Do the new plastic figures fit in the boardgamebox?
Yes. All plastic figures of the Settler basic game and the extensions Seafarer and Cities&Knights fit in the velour bags. Of course the filled velour bags fit in the appropriate box compartments! ... up

Whom can I ask any question about products on this site?
Mail us your question and we will gladly answer you. When the answer to your question can be found on this site, our answer can take a while. ... up

Who are you guys?
The Catanbox is an invention of Bennie den Haan. Together with Sander Bremmers he developed a hobby into a professional business. At first Catanboxes were only available in the Netherlands and Belgium. We than got in contact with Catan GmbH. Because of a splendid co-operation and the confidence of Mr. Klaus Teuber, Catan GmbH gave us a world-wide license to produce and sell Catanboxes. ... up

What do Klaus and Guido Teuber say about Catanboxes?
Read about it at www.klausteuber.com Mr. Klaus Teuber, the inventor of the Settlers of Catan, has a boardgamebox and a cardgamebox at home! Catan GmbH gave us a world-wide license to produce and sell Catanboxes. We really do not want to disturb their and your confidence in our products. ... up